Alotta & Alittle LLC
305 Washington Street, Davenport, IA 52802, United States
Email: suppor@alittleis.com
Last updated: 15 October 2026 (U.S. Central Time)
Thank you for your purchase. We hope you are happy with your order. If you are not entirely satisfied, you may return eligible items under the terms below.
- Cancellation
You may cancel your order and receive a full refund at any time before the order has been shipped — or, for custom or made-to-order items, before production has begun. Once an order has shipped, it cannot be cancelled; please follow the returns process instead.
- Return Window
You have 14 calendar days from the date you receive the item to request a return. To be eligible, the item must be unused, undamaged, and in the same condition you received it, and it must be in its original packaging. A receipt or proof of purchase is required.
- Non-returnable Items
Custom-ordered, personalized, or made-to-order items cannot be returned or refunded unless they are faulty or damaged.
- How to Request a Return
Contact us at suppor@alittleis.com with your order number, and we will provide the return address and instructions. Returns shipped without prior authorization, or to an address other than the one we provide, may not be accepted.
- Return Shipping Costs
- If the return is due to a change of mind, the customer is responsible for the return shipping cost, based on the carrier selected.
- If the item arrived damaged, defective, or incorrect, please contact us within 14 days of delivery with photos. We will cover the return shipping and arrange a replacement or full refund.
No restocking fee is charged for any return.
- Refunds
Once your return is received and inspected, we will notify you by email of the approval or rejection. Approved refunds are processed to the original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the credit to appear.
- Damaged or Lost Shipments
If your order arrives damaged or appears to be lost in transit, contact us at suppor@alittleis.com and we will work with the carrier to resolve the matter.
For processing times, delivery estimates and shipping coverage, please see our separate Shipping Policy.